Shipping and Delivery Policy
Section 1
Order processing time
Orders are normally processed within 1–3 business days before dispatch. Business days are Monday through Friday, excluding public holidays.
Orders placed on weekends or public holidays begin processing on the next business day.
Once your order is dispatched, we will send a shipping confirmation email with your tracking details.
Processing time is separate from shipping time. The delivery estimates below begin when your parcel is dispatched. Choosing express shipping does not shorten the 1–3 business day processing period.
Section 2
Shipping rates and delivery estimates
The following shipping options apply to the United States, Canada, the United Kingdom and supported European destinations. All prices are in US dollars (USD).
| Shipping method | Shipping cost | Estimated transit time |
|---|---|---|
| Standard Shipping | $4.99 USD | 7–14 business days after dispatch |
| Express Shipping | $5.99 USD | 6–12 business days after dispatch |
Shipping availability and the applicable charge are shown at checkout before payment. Transit times are estimates, not guaranteed delivery dates.
Other international destinations: Delivery to some countries, remote regions and islands may take longer than the estimates above because of customs procedures, local postal services or limited transport routes. Available shipping methods and charges will be shown at checkout.
Section 3
Total estimated delivery time
Your total estimated delivery time includes both order processing and transit.
Order processing
1–3 days
Business days before dispatch.
Standard total
8–17 days
Business days, including processing and standard shipping.
Express total
7–15 days
Business days, including processing and express shipping.
These total estimates apply to the main destinations listed in Section 2. Weekends, public holidays and unexpected customs or carrier delays can extend the actual arrival date.
Section 4
Order tracking
After dispatch, you will receive an email containing your tracking number and a link to follow your shipment.
You can also visit our Track Your Order page and enter the details requested.
Tracking updates may take up to 48 hours to appear after you receive your shipping confirmation. Updates may also pause while a parcel travels between carrier facilities.
If your tracking information does not update or you need help locating your parcel, contact support@fishinggearstore.shop with your order number.
Section 5
Customs, duties and taxes
International orders may be subject to customs checks, import duties, taxes or clearance fees imposed by the destination country.
Please check before ordering: Unless expressly included at checkout, import duties and customs clearance charges are not included in the shipping price and may be payable by the recipient.
Customs requirements vary by destination. Your local customs office can provide information about potential charges and import requirements.
Customs inspections may extend delivery beyond the estimated transit time. If your parcel requires additional information for clearance, please respond promptly to the carrier or customs authority.
Section 6
Delayed or lost shipments
We work to dispatch and deliver orders within the estimated timeframes. However, carrier disruptions, customs checks, severe weather and seasonal demand can sometimes cause delays.
If your order is delayed
If your parcel has not arrived by the end of its estimated delivery window, contact support@fishinggearstore.shop with your order number and tracking details. We will investigate with the shipping provider.
If your parcel is lost
If your shipment is confirmed lost in transit, we will arrange a replacement at no additional shipping cost or a full refund, according to your preference and product availability.
If tracking shows delivered
Please check your delivery location, household members, neighbours and any safe place used by the carrier. If you still cannot locate the parcel, contact us so we can help investigate.
Our support team is here to help with delivery issues. Please send your order number and a description of the problem so we can assist you.
Section 7
Other countries and remote destinations
Shipping times vary between countries. Some destinations may require a longer delivery period than the standard 7–14 business days or express 6–12 business days listed for our main markets.
Longer delivery times may apply to:
- Countries with less frequent international shipping routes.
- Destinations with extended customs clearance procedures.
- Remote rural areas and locations with limited postal access.
- Islands and overseas territories.
- Military or diplomatic addresses, where service is available.
Express shipping may not be available for every address. If you need an estimate for your country before ordering, email support@fishinggearstore.shop with your destination country and postal code.
Section 8
Multiple packages
Items in the same order may occasionally be shipped separately for inventory or logistical reasons. Packages may arrive on different dates.
- Tracking details will be provided for each shipment.
- If we split your order into multiple shipments, you will not be charged additional shipping fees.
- Please check each tracking number when following the progress of your order.
Section 9
Incorrect shipping address
Please check that your shipping address is complete and accurate before placing your order, including your apartment number and postal code where applicable.
If you notice a mistake, contact support@fishinggearstore.shop immediately with your order number and the corrected address. We will try to update it before dispatch, but changes cannot be guaranteed once fulfilment has started.
An incorrect or incomplete address may cause delays, failed delivery or a parcel being returned. If reshipment is needed because of an address supplied incorrectly at checkout, additional shipping costs may apply. We will confirm any cost with you first.
Section 10
Order cancellations
Please request cancellation as soon as possible, ideally within 12 hours of ordering, by emailing support@fishinggearstore.shop. Use the subject line “CANCEL ORDER – [your order number]”.
We will try to stop the order before shipment. Cancellation cannot be guaranteed once fulfilment has started.
Approved pre-dispatch cancellations receive a full refund to the original payment method. We normally issue the refund within 5 business days; your bank or payment provider may require additional time to display the credit.
If your order has already shipped, contact us for guidance and follow our Refund & Return Policy where applicable. Your statutory rights remain unaffected.
Section 11
Contact us
If you have questions about shipping, tracking or your delivery address, please contact our support team and include your order number.
We aim to respond within 1–2 business days.
London, WC2H 9JQ, United Kingdom