Refund, Return & Exchange Policy

Section 1

Return eligibility

Under our voluntary 30-day return policy, the following conditions apply:

• Your return request must be made within 30 days of delivery.
• The item must be in its original, unused condition and must not have been assembled, modified or damaged after delivery.
• All original accessories and documentation must be included.
• You must provide proof of purchase, such as your order number or order confirmation email.
• Please obtain return instructions and a Return Merchandise Authorisation (RMA) number from our support team before shipping the item back.

Items excluded from our voluntary return policy

• Items outside the 30-day return window.
• Items used, modified or damaged after delivery.
• Gift cards and store credits.

Section 2

How to initiate a return

Please contact us before returning an item so we can provide the correct instructions and return address.

1. Contact our support team Email support@fishinggearstore.shop with your order number, the item you wish to return and the reason for your request. If the item is damaged or defective, please include clear photos where possible.
2. Receive your return instructions We aim to review requests within 2 business days. If your return is eligible, we will provide an RMA number and the appropriate return address.
3. Pack the item securely Use secure packaging and include your order number and RMA number. We recommend using the original packaging if available.
4. Ship the item Send your parcel to the address provided by our team. We recommend a tracked shipping service and keeping your proof of postage.
5. Inspection and confirmation We aim to inspect returns within 3–5 business days of receipt and will email you with the outcome.

Section 3

Return shipping and address

Please request the correct return address from our support team before sending your parcel. The return destination will depend on your order and location.

Return shipping costs

• For change-of-mind returns under our voluntary policy, customers are responsible for return shipping costs.
• For confirmed defective, damaged or incorrectly supplied items, we will cover the necessary return shipping costs.
• Original shipping charges are normally non-refundable for voluntary change-of-mind returns, except where applicable law requires otherwise.
• Please retain tracking details and proof of postage until your return has been resolved.

Section 4

Refund processing and timelines

Once your return has been received, we will inspect the item and notify you whether your refund has been approved. Our usual processing estimates are:

These are processing estimates, not a guaranteed maximum. Any shorter refund deadline required by applicable law takes precedence.

Refunds are issued to the original payment method, unless another method is agreed where permitted.

Partial refunds

Where permitted, a deduction may apply if a returned item is missing accessories or has lost value because of use or damage after delivery. We will explain any proposed deduction before completing the refund.

Section 5

Late or missing refunds

If you have received a refund confirmation but the funds have not appeared:

1. Check the account or card used for your original payment.
2. Contact your bank or payment provider to check whether the refund is still processing.
3. If the expected processing period has passed, email support@fishinggearstore.shop with your order number and refund confirmation so we can investigate.

Section 6

Defective, damaged or incorrect items

Please inspect your order when it arrives. If an item is defective, damaged or different from what you ordered, contact support@fishinggearstore.shop as soon as possible, ideally within 7 days of delivery. This request does not limit your applicable consumer rights.

Please include:

• Your order number.
• A description of the issue.
• Clear photos of the item and packaging, where possible, to help us assess the problem.

Once the issue is confirmed, we will arrange an appropriate solution, such as a replacement or refund, subject to availability and your applicable rights. If a return is needed, we will cover the necessary return shipping costs.

Section 7

Exchanges

To request a different size, variant or product, email support@fishinggearstore.shop. Exchanges are subject to stock availability.

The return process in Section 2 applies. Our team will confirm availability, any price difference and any applicable shipping arrangements before you send the item back.

Section 8

Order cancellations

Before shipment

Please send cancellation requests as soon as possible, ideally within 12 hours of placing your order, to support@fishinggearstore.shop. Use the subject line “CANCEL ORDER – [your order number]”.

We will try to stop your order before dispatch. Cancellation cannot be guaranteed once fulfilment has started. If we confirm cancellation before shipment, we will issue a full refund to your original payment method.

After shipment

If your order has already shipped, we may be unable to stop delivery. Contact us for guidance and, if appropriate, follow the return process after receiving the parcel. Any statutory cancellation rights remain unaffected.

Section 9

Dispute resolution and chargebacks

Please include your order number and a description of the problem so we can investigate and propose a solution.

If a payment dispute is opened, we may provide relevant order records, delivery information and customer communications to the payment provider or card issuer to assist its review.

Nothing in this policy prevents you from using any dispute process or consumer protection rights available to you.

Section 10

Contact us

For return, refund, exchange or cancellation requests, please contact our customer support team. Include your order number so we can assist you more quickly.

We aim to respond to enquiries within 1–2 business days.